Privacy Policy
This privacy policy explains how we handle personal information when you visit lucky--crew.uk or use Luckycrew Casino services. It describes the information involved in running accounts, verifying identity, handling payments and answering enquiries. It also explains why information may be used, who may receive it and what affects how long it is kept. Our services are intended only for people aged 18 or over, and privacy considerations apply throughout your interactions with us.
We explain below how information may reach us through details you provide, your website activity and the devices you use. You will also find guidance about cookies, communication preferences and requests concerning your information. Some processing is necessary to provide account services or meet applicable obligations; other uses depend on your choices. Where examples describe possible information or processing, they should not be read as confirmation that every example applies to every visitor or account.
Purpose and Scope of This Policy
This policy concerns visitors and registered players using lucky--crew.uk. It covers personal information connected with browsing, registration, account administration, identity checks, payments and support enquiries. It also explains choices relating to optional communications and website technologies.
Required information is information needed to provide a requested service or satisfy an applicable obligation. Optional information supports a choice you make and should be distinguished from essential account requirements. If you are unsure why particular details are requested, use our website contact options to ask before supplying them.
Information We Collect
Information may come directly from you when you register, complete checks or contact us. Other information may arise through website activity and connected devices. The table gives general examples of relevant categories, rather than confirming that every listed detail is collected in every case. What is needed depends on the service and circumstances.
| Data Category | Examples | Purpose |
|---|---|---|
| Account information | Name, contact details and account identifiers | Creating and administering accounts |
| Identity and age verification | Full KYC before deposit (age + identity), with relevant identity evidence | Confirming identity and eligibility |
| Payment information | Transaction references and information relating to Bitcoin, Visa, Faster Payments, Mastercard, Paysafecard, Ethereum (ETH), Paypal, Boku, Tether (USDT), Skrill, TrueLayer, Neteller, Apple Pay, Google Pay | Processing and reconciling payments |
| Website usage | Pages viewed and interactions with website features | Understanding use and improving services |
| Technical information | IP address, browser type and device information | Supporting functionality and security |
| Support messages | Enquiries, correspondence and relevant attachments | Answering questions and resolving issues |
| Cookies | Preference settings and session information | Supporting website operation and choices |
Missing essential information may prevent us from creating or maintaining an account, completing verification or providing a requested service. In particular, identity and age verification must be completed before a deposit. Optional information should not be treated as essential merely because it could be useful. Ask us if you need clarification about a request.
How and Why We Use Information
We use personal information for purposes connected with providing and administering our services. These include managing accounts, completing identity and age verification, handling payments and answering support enquiries. Other relevant purposes may include protecting accounts, preventing fraud, meeting legal obligations and understanding how the website can be improved.
The appropriate legal basis depends on the particular activity and applicable requirements:
- Contract: Processing necessary to provide services you request or administer your account.
- Legal obligation: Processing necessary to meet requirements that apply to us.
- Consent: Optional processing that requires your freely given agreement.
- Legitimate interest: Processing for a justified purpose, such as service security, subject to consideration of your rights and interests.
These bases are not interchangeable labels for every activity. We consider the purpose and circumstances of the processing involved. Where consent is required, refusing or withdrawing it should not be treated as permission to continue that optional use.
Who May Receive Information
- Payment service providers: To support transactions and related payment enquiries.
- Identity verification providers: To assist with identity and age checks.
- Technical and hosting services: To support website operation and related infrastructure.
- Professional advisers: To advise on legal, financial or compliance matters where necessary.
- Authorities: To receive information where disclosure is legally required.
Sharing should be limited to information necessary for the relevant purpose. Access by a service provider does not mean unrestricted permission to use information for unrelated purposes. Depending on the services involved, processing may take place internationally. The location and applicable requirements must be considered in that context. This policy does not identify particular overseas destinations, recipients or transfer arrangements that have not been confirmed.
How We Protect Information
Our approach to protecting information centres on confidentiality, restricted access and clear purpose limitations. Information should be available only to those who need it for an appropriate task, rather than everyone involved in providing services.
These limitations help reduce unnecessary exposure of account information and prevent details supplied for one purpose from being used indiscriminately for another. The nature of the information and the reason for handling it should guide the level of access permitted. No online service can promise absolute security, so users should also take care with their credentials and the information they choose to send.
How Long We Keep Information
Retention depends on why information is needed and which legal obligations apply. Relevant considerations may include account administration, unresolved enquiries, transaction questions and the establishment or defence of legal claims.
Closing an account or requesting deletion does not necessarily mean every related record can be removed immediately. Some information may need to remain available to satisfy applicable requirements or resolve outstanding matters. Information should not be retained simply because storage is possible. When its purpose and any applicable retention requirements end, it should be deleted or otherwise handled appropriately.
Cookies and Similar Technologies
Cookies are small pieces of information stored through your browser. They and similar technologies may support website functionality, remember preferences and provide information about how pages are used.
You can usually review, block or delete cookies through your browser settings. Where consent is required for optional technologies, the relevant choice should be respected. Disabling cookies needed for essential functions may affect account access or prevent parts of the website from working correctly. Browser settings may apply separately across different devices.
Your Data Protection Rights
Depending on applicable law and the circumstances, you may have rights concerning your personal information. These can help you understand how it is used, correct inaccuracies or challenge particular processing. Not every right applies to every record or purpose. The table outlines common requests and how you can raise them with us.
| Right | Meaning | How to Exercise It |
|---|---|---|
| Access | Ask for information about processing and a copy of relevant personal data | Specify the information you want |
| Correction | Ask for inaccurate or incomplete details to be corrected | Identify the detail and correction |
| Deletion | Request removal where applicable | Explain which information concerns you |
| Restriction | Ask for certain processing to be limited | Describe the processing and reason |
| Portability | Request eligible data in a usable format | Identify the data concerned |
| Objection | Challenge processing where this right applies | Explain your circumstances |
| Withdrawal of consent | End processing based on consent | Identify the consent you wish to withdraw |
Legal limitations may affect how a request can be fulfilled. We may need reasonable identity checks to avoid disclosing information to someone else. Record retention obligations may also prevent immediate deletion. Withdrawing consent does not affect the lawfulness of processing carried out before withdrawal.
How to Submit a Privacy Request
- Use the contact channels available on lucky--crew.uk.
- Identify the account involved.
- Specify the privacy right you want to exercise.
- Complete reasonable identity verification if needed.
- Receive a response within the timeframe required by applicable law.
Marketing Messages and Your Choices
Marketing communications that require consent should be sent only where valid consent has been given. You can withdraw that consent and ask us to update your communication preferences through the contact options on lucky--crew.uk.
Withdrawing marketing consent should not prevent communications needed to administer your account, respond to an enquiry or explain a service issue. These serve different purposes from optional marketing. If you are unsure which preferences apply, ask us to clarify the distinction and the choices available to you.
How You Can Protect Your Information
- Choose a strong, unique password. Reusing passwords makes an account more vulnerable if another service is compromised.
- Keep login credentials private. Do not share passwords or verification details with another person.
- Sign out after using a shared device. Avoid saving credentials where someone else could access them.
- Keep contact information accurate. Current details help account communications reach you rather than an unintended recipient.
- Treat unexpected messages cautiously. Check their source and use website contact options if a request seems suspicious.
- Report suspected unauthorised access promptly. Contact us through the website and secure your credentials to help limit further exposure.
Protecting Minors
Luckycrew Casino services are restricted to people aged 18 or over. Minors must not create gambling accounts or submit personal information to access these services. Full identity and age verification is required before a deposit.
Parents and guardians should keep account credentials inaccessible to children and avoid leaving accounts open on shared devices. If you believe a minor has registered or supplied personal information, contact us through lucky--crew.uk so the concern can be reviewed.
Complaints to a Data Protection Authority
If you are concerned about how your personal information is handled, you may raise the matter with the competent data protection authority in your country. You are welcome to contact us first so we can understand and try to resolve the issue. Contacting us is not a mandatory prerequisite to approaching an authority or exercising an applicable complaint right.
Changes to This Policy
We may revise this policy when website services, information handling practices or applicable requirements change. Updated versions will appear on this page, with the relevant version date.
Please review the policy periodically, particularly when you use a new service or want to check your privacy choices. Changes to this document do not, by themselves, replace consent where consent is required.
Contact Details and Version Date
Send privacy questions or requests through the contact channels available on lucky--crew.uk. Include the relevant account email, the privacy right concerned and a brief explanation of what you need. Avoid sending unnecessary sensitive information or identity documents unless requested for an appropriate verification purpose.
The date of this version of our privacy policy is 13/11/2026.